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Cellphones top CL consumer complaints


CITY OF SAN FERNANDO, Pampanga — Cellphones topped consumer complaints filed in offices of Department of Trade and Industry (DTI) in Central Luzon this third quarter of 2018.

“There were 27 cellphone-related complaints throughout the region this year compared to 22 for the same period last 2017,” DTI Regional Director Judith P. Angeles disclosed.

Other products that were the top subjects of consumer complaints include television, laptops, motorcycles, air-conditioning units and washing machines.

The DTI Provincial Office in Zambales had the most number of consumer complaints received for the third quarter of 2018 with 39 followed by Bulacan with 38, Bataan-37, Pampanga-27, Tarlac-21, Nueva Ecija-13, Regional Office-12, and Aurora-1.

“We continue to remind our consumers to always request for warranty certificates or cards when buying consumer products,” Angeles said.

“We also ask buyers of electric and electronic products such as Christmas lights, electric plugs, appliances and gadgets to look for proper markings like the Philippine Standards mark or the Import Commodity Clearance mark,” she added.

To make sure that these marks/stickers are not counterfeit, consumers are advised to check that these are hologram stickers and not reproduced stickers which unscrupulous suppliers without the proper authority to sell or make use of.

DTI has a Consumer Hotline (1-384) which can be called in case buyers have concerns with their purchases.

Source: PIA

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